Frequently Asked Questions
Introduction for Season Ticket Holders
This service is for season ticket holders who share their season tickets. This set of online
tools lets you manage your partners, assign games and tickets, find new partners, hold
an online draft, and track how your tickets are used.
We make it easy to share season tickets.
Introduction Video for Season Ticket Holders
How do I sign up and enter my Season Tickets and start using this service?
Find Partners
Find Partners Introduction Video
How do I find partners whom I don't know personally?
Once you create a listing here, it can be found by any potential partner who comes to this service. In addition, you will be able to easily send your listing via e-mail, Facebook and Twitter.
Is there a fee to create a listing?
No! There is no fee to create a listing.
I created a listing but its not verified, now what?
All Listings are verified by the Los Angeles Clippers. Typically Listings are verified in the same day, but it may take longer if you create your listing at night or over a weekend. Verifying listings is an important part of this service -- potential partners will know that they are dealing with a "Verified Listing".
Can I set my own price for tickets?
In most cases you can set your own pricing for your tickets. When you receive an offer from your listing, you will need to agree on a total price with the offeror.
What is the minimum number of games I can sell?
The Los Angeles Clippers set the minimum number of games you can sell. This service is designed to help form partnerships. Consequently, you must sell tickets to several games at a time. Hopefully you find a "partner" for this season and beyond...
What is the maximum number of games I can sell?
The Los Angeles Clippers set the maximum number of games. Selling an entire season plan is not typically allowed or encouraged.
How do I advertise my listing?
You will be able to send out an e-mail to friends, family, colleagues letting them know about your listing. Also, you can send out your listing on Facebook and Twitter.
Where does my listing appear?
Your listing will appear on this website.
How do people know about my listing?
The Los Angeles Clippers include this service in their website and promote it to potential partners.
Can I advertise my listing on social media sites? ie: Facebook and Twitter
How do I find new partners?
This service helps season ticket holders quickly build a custom listing for their season tickets.
Listings are promoted on this website and potential partners / ticket buyers can search through
listings and contact you if they are interested. If interested, a potential partner will send
you an offer from your listing. For each offer you receive, you can accept, reject, or counter.
You may also promote your listing yourself! Our tools help you send out an e-mail to your contacts
altering them to your listing and you can quickly broadcast your listing on Facebook & Twitter.
How do I get paid for my tickets?
Payment for tickets is handled between the buyer and the seller. You can use this service to create an online agreement which will contain how and by when the buyer will pay the seller. The actual payment is not handled by this service. Payments are between buyer and season ticket holder and typically done with PayPal, cashier's check, or meet in person. Buyer and season ticket holder must agree how and by when payment will take place.
What happens if the buyer doesn't pay?
All agreements made through this service are between the buyer and the seller. Buyers have to pay a service fee to enter into an agreement.
Can I decide which games are listed for sale?
Yes. You have total control over which games/tickets you list for sale. You can decide to list specific games and tickets or decide to list a general number of games for a new partner to take.
Can I assign some games to partners?
Yes, assign games and tickets to you and/or your partners and list any others you would like to sell to a new partner.
Can I print my ticket through this service?
No, you decide how and by when you transfer tickets to any new partner.
How do I assign games to myself/partners?
Once you enter your season tickets, you will be able to add as many partners as you like and you can easily assign games/tickets to you and your partners. Your partners can access their games and tickets on this service as well.
Can I sell my parking pass along with the tickets?
Yes, you can specifically list your parking pass(es) in your listing. You can also bundle the price of the parking pass in your listing. Be sure to mention your parking pass in your listing notes!
Can I have another partner review offers?
Yes, you can add your existing partners to your season tickets and give them Administrator Privileges. Administrators can make changes to your listing. However, notification e-mails from your Listing ONLY go to the person who created the Listing.
Manage Partners
Manage Introduction Video
Can I add multiple partners?
Yes, you can add multiple partners at once.
How many partners can I have?
There is no limit to the number of partners you can have.
Can I import partners from my address book?
Yes, you can add partners by importing e-mail addresses from popular online services.
Can I remove partners?
Yes, administrators can remove partners whenever they like. Any tickets assigned to a removed partner will be changed to "Available" and can be re-assigned however you like.
Can I change a partner's email address?
We use e-mail address as each person's unique "key" or identifier to use this system. Since this is personal information, you cannot change someone's e-mail address for them. However, they can change their own e-mail address. If a partner wants to change their e-mail address, have them log-in with the email address they wish to change, and then click Account in the upper right corner to change their e-mail address to whatever they choose.
Can I import partners from last season?
Yes, you can import any partner from any other group you have started. Once you enter your season ticket details, you will be able to click "IMPORT PARTNERS FROM OTHER SEASON TICKETS" and then select the partners you wish to add to the new season tickets.
What are the terms and conditions?
Terms and Conditions can be found here.
Do you have a privacy policy
Yes, our privacy policy can be found here.
Can I add partners mid-season?
Yes, you can add new partners or remove partners whenever you like.
Online Draft
Online Draft Settings Introduction Video
Entering your Online Draft Settings Introduction Video
What is the Online Draft?
Our Online Draft is a simple way to determine which partner gets which games and tickets.
Instead of meeting to pick games or having a conference call, use our Online Draft. The
Administrator for the season tickets will set the draft order, draft type, and draft start
date and time, and all the partners can enter their personal draft settings before the draft starts.
Partners can decide to attend or not attend the draft (if they don't attend, we use the auto-draft feature).
Once all the games and tickets have been selected, the results are there for everyone to see.
Simple!
What is an Untimed/E-mail Draft vs. a Timed Draft?
Your season ticket group can decided to use an Untimed/E-mail Draft or a Timed Draft.
Untimed/E-mail Draft: This is a no-pressure draft. When the draft starts, an e-mail
is sent to the person with the first pick. Once that pick is made, an e-mail is sent to
the person with the next pick. This continues until all the games have been selected. This
draft may take a little longer to complete, but everyone has time to make their choices.
Timed Draft: In a Timed Draft, each pick must be made in a set amount of time. If a
pick is not made, the system picks for you (based on pre-rankings). This draft will be finished
quickly, but it is more pressure and people need to show up on time!
Do I have to include all games in an Online Draft?
No, you decide which games are included in the Online Draft. You may pull out several games and then draft the rest.
Do I have to do an Online Draft?
No, the Online Draft is optional. This service can still be helpful! If you have an in-person draft, you can use this service to keep track of who gets which games/tickets. It is very easy to assign games to partners and after your draft, everyone has the results. No need to record or re-write the draft picks!
Who decides when/where the draft takes place?
The Administrator for the season tickets can enter in the draft date and time.
Can I pre-rank games prior to the draft?
Yes, each partner can enter their own Online Draft settings including ranking all the games in the season. You can have your "cheat-sheet" ready for the draft!
Can I auto-draft?
Yes, if you do not want to attend the draft, or if you are late, the auto-draft feature will make selections for you based on your game rankings. If you are using auto-draft, be sure to pre-rank your games.
How do I set the draft order?
Administrators can follow the instructions to set FULLY customizable draft order. We ask you how many picks each person gets, then help you build a draft order. Each pick can be customized to EXACTLY fit the needs of your group.
Do all partners need to be present for an online draft?
No, any partner can choose to attend or not-attend an Online Draft.
Can I pause/cancel the draft after it starts?
You cannot pause a draft once it has begun, but you may stop a draft after it starts and then schedule another draft. If you stop a draft, you may leave the games that have been selected already, or you can re-assign them back to the draft and draft them again. You can hold as many drafts as you like.
Can I have multiple drafts?
Yes, you can have as many Online Drafts as you like. You may have one draft before the season begins and another draft at the season mid-point.
Can I start my Draft over?
Yes, if you draft is currently running, you can stop it. Go to the Games/Tickets section and put any game assigned in the aborted draft back into NEXT DRAFT. You can then set up an new Draft to start over.
Can I make changes to an Online Draft once it has begun?
No! Once a Draft has begun, you may not change the Draft Order, Draft Type, or change the games/tickets in the Draft. You may, however, stop an active Draft at any time. When you stop a Draft, all tickets assigned through the Draft will remain assigned to the partners who selected them. Administrators can re-assign games/tickets and can set up additional Drafts if needed.
Can a partner give up their pick during the draft or can an Administrator pick for a partner?
No! A partner cannot give up their picks nor can they allow an Administrator to pick for them. However, partners can switch to AUTO DRAFT and the system will pick for them based on their list of ranked games. It is important that all partners spend some time ranking their games before the Draft!
Track Ticket Usage
Track Ticket Usage Introduction Video
What can I use Track for?
The Track functionality lets you keep better track of how your season tickets are used. The core of this service makes it easy to assign who "owns" which tickets, but with the ticket usage functionality you can also keep track of additional details. For example, what the tickets where used for (employee, customer, client, gift, and more), what department, notes, and more. It is easy to enter the data and run reports.
Introduction for Ticket Buyers / Potential Partners
Sharing season tickets is an excellent way to be sure that you are going to get the games and tickets
that you want. Use this service to browse through listings entered by season ticket holders and
decide which listings most interest you.
You will be able to make offers to your favorite listings and work out an online agreement to
share season tickets.
It has never been easier to find a season ticket partnership!
Introduction Video for Ticket Buyers / Potential Partners
Browsing Listings
How do I search for listings?
Listings are entered and maintained by Season Ticket Holders. Use the Map Search or List search to browse through listings. Click on listings that interest you for more details. You can then make an offer.
Making Offers
What do I need to do to make an offer?
To make an offer, you must sign up for an account using a valid e-mail address. It is free to sign up.
How do I make an offer?
To make an offer, go to the listing page and click on the MAKE OFFER button. Once you make an offer, the season ticket holder will be notified and will be able to review your offer. A season ticket holder can Accept, Counter, Reject, or do nothing with your offer. If a season ticket holder Accepts, your offers becomes a tentative Agreement and the season ticket holder will create a Final Agreement for your review. Once you accept the Final Agreement and pay the service (if applicable), then you have a completed agreement.
Can I contact a season ticket holder directly?
You cannot contact a season ticket holder directly, but you can use OFFER NOTES when you make an offer to be more specific with what you want in a partnership.
How do I get my tickets?
Once a season ticket holder accepts your offer, he/she will prepare a final agreement that includes
how you will get your tickets. The season ticket holder may deliver the tickets to
you by meeting you in person, mail them to you, or using electronic ticket forwarding. The deliver method depends on
what the buyer and season ticket holder agree to.
You will have the opportunity to accept and counter the delivery method and
timing. The transfer of the tickets is between the Buyer and the Season Ticket Holder --
this service is not connected to any ticket delivery systems.
How do I pay?
In your offer, you will let the season ticket holder how you will pay for the tickets. The transfer of money for tickets is between the Buyer and the Season Ticket Holder. Payments are between buyer and season ticket holder and typically done with PayPal, cashier's check, or meet in person. Buyer and season ticket holder must agree how and by when payment will take place.
I made an offer but never heard anything -- what is going on?
We deliver e-mail notification of all offers made in this service. You must have a valid e-mail address to sign up for this service. We can deliver notification, but we cannot guarantee that season ticket holders will check their e-mail, nor can we make anyone reply to an offer.
Manage your people and tickets, keep
track of how your tickets are used, and set up a ticket request workflow.
These tools are designed for businesses and suites, but they are available to all users!
Introduction Businesses / Luxury Suites
Season Tickets are an investment. Be sure you are getting the most out of your season tickets
by using this service to manage and track who uses your tickets and how they use them.
Manage People: Give selected people access to your season tickets and control what they can see and do.
Manage Tickets: Easily assign games to people and get control over who has which games & tickets.
Track Ticket Use: You may use this tool to track how your tickets are being used. You decide what
you want to track ("Department", "Ticket Use" [for example: 'Customer', 'Employee', 'Prospect'], and more).
It is easy to enter data on any of our tickets.
Ticket Request Workflow: Give access to "Available Games" to certain people in your organization. Those
people can view and request Available Games. Requests are sent to the Administrator for review.
Reporting: You can run summary reports to get a quick view on how your tickets are being used. Run a
detailed report and/or download data for more thorough reporting.
Track Ticket Usage Introduction Video
Managing People
Can multiple people access the tickets?
You can add as many people as you like to your season ticket Group. Add people by entering their email address.
Who should I add?
Any person who will get assigned tickets to more than one game can be added and given access. For example, managers, partial owners, sales reps, or other ticket administrators can be added. Typically you do not need to add someone who is getting just one ticket or tickets to one game -- those people can be tracked but you do not need to add them as a partner.
How do I add people?
Once you have entered your season ticket details, you simple click on the "Partners" tab and then import your partners by e-mail address. If you have other season tickets already entered, you can import and people from those season tickets as well.
Can I control what people see?
Yes, the administrator has full control over what each person added to the season tickets can or cannot see. You can control whether a person can (1) see other people in the group, (2) see available games, (3) view who "owns" other tickets, (4) see prices of their tickets, or (5) request available tickets.
Can I have more than one administrator?
The person who initially enters the season tickets is the "Master Administrator", but, yes, you can give Administrator privileges to any person added.
Can I organize people added to the season tickets?
Yes, you can add custom "Partner Type" types to anyone added to your season tickets. For example, you can have a "Manager" or "Executive types and assign your people accordingly. Sort partner by "Type" or name to easily manage permissions.
Managing Tickets
How many tickets can you handle?
We view season tickets as a group of tickets next to each other. You can certainly have more then
one set of season tickets in the system. For example, you can have a luxury box and then seats close
to the action. These would be two separate season tickets.
20 tickets can comfortably be handled in one season ticket group.
How do I assign tickets?
Assign tickets to any person added to your season tickets by clicking on the GAMES/TICKETS tab and then simply selecting the person for the corresponding tickets. It is really simple to assign tickets by game or specific ticket.
Can I track people who use tickets if they are not added?
Yes, a ticket can be assigned to a person added to your season tickets, but you can also enter the actual person who used the tickets. For example, 4 tickets to a game can be assigned to a Manager and then the Manager can enter the name of the 4 people who actually used the tickets. Those 4 people don't have to be added to your season tickets, but you can still track them.
Can I enter prices for tickets?
Yes, you can enter a price for every ticket. You can make a bulk change to all of your tickets and you can even change the price for any single ticket.
Can I "hide" tickets so no one can see them?
Yes, change a ticket status to "REMOVED" and the ticket will not be visible to anyone. When ready, assign the ticket to a specific person of change the status to "AVAILABLE" so that people can see it and/or request it.
Track Ticket Use
What can ticket data can we track?
For any ticket we can track:
• Ticket Owner
• Ticket Owner Type (manager, executive, more...)
• Ticket Use (employee, customer, prospect, gift, partner, more...)
• Department (sales, marketing, executive, more...)
• Manager
• Ticket User (name or details)
• Notes
• Section / Seat / Row
• Ticket Status
• Ticket Delivery Status
Can I add my own categories?
Yes, for Ticket Use and Department you can add your own custom fields to collect they data you need.
Who can enter ticket use data?
Administrators can enter data on any ticket that has been assigned. The owner of any assigned ticket can also enter ticket use data.
How do I enter ticket use data?
Much of the ticket use data is added automatically when you assign tickets to people and assign prices to tickets.
To enter Ticket Use, Department, Manager, Ticket Use, and Notes, just click on a game or ticket in
the GAMES/TICKETS section and then enter the data.
Ticket Request Workflow
What is a Ticket Request Workflow?
With the Ticket Request Workflow, administrators can make certain games and tickets available and people who
have been added to the season tickets can request specific tickets.
To request tickets, a person clicks on the tickets they want and enters so key data before submitting the request.
The master administrator will then receive an e-mail and be able to review the request and approve or reject it.
The requester gets an e-mail either way and approved tickets are automatically assigned to the requester.
Can I control which games people request?
Yes. People can only request tickets with a status of "AVAILABLE". Tickets can be changed to "REMOVED" if the administrator does not want people to be able to request them.
Can I control which people can request games?
Yes. Administrators must give people the privilege to view "AVAILABLE" tickets and the privilege to "REQUEST GAMES". These privileges are separate and are assigned individually giving you full control over who can see and request available tickets.
Reporting
What reports are available?
You will be able to report on all data generated in the system. Run summary reports to get a quick view or run a detailed report for all the data. You decide the search criteria and on how to group the results. The flexible real-time reporting system will let you get the data you need.
Can I export the data?
Yes. Detailed reports can be exported to a comma delimited file, or "csv", to be loaded into your own database or spreadsheet application.